24/7 AI voice agentsfor clinics & occupational medicine.
Transform front-line operations with HIPAA-compliant AI voice automation. Patient and employer calls answered with human-like intelligence — reducing staff burden while improving service quality.
Staff vs. Alana Voice — cost per call.
The economics are clear. AI voice handles routine calls at a fraction of the cost — freeing your team for work that actually requires a human.
Based on $25/hr fully loaded × 5-min average call (incl. benefits, training & turnover).
75% lower cost per call. For a clinic handling 200 routine calls/day, that's ~$550/day saved — over $143K annually before eliminated overtime and training.
| Staff | Alana Voice | |
|---|---|---|
| Cost per call | $3.50 | $0.75 |
| Availability | Business hours only | 24/7/365 |
| Hold times | 2–8 minutes average | Zero — instant pickup |
| Scalability | Hire + train (weeks) | Instant — handles spikes |
| Consistency | Varies by individual | 100% consistent every call |
| Training cost | $3K–$5K per hire | One-time configuration |
| Turnover risk | 30–50% annually | None |
Why clinics choose Alana Voice.
24/7 Availability
Never miss a call — patients, employers, and urgent intake handled day, night, weekends, and holidays.
Bilingual: English & Spanish
Native-quality conversations in both English and Spanish. Callers are auto-detected and served in their preferred language — no menu prompts, no transfers.
Instant Response
Zero hold times. Callers get immediate, accurate assistance without waiting for staff.
Seamless EHR Integration
Direct integration with your EHR — retrieves records, updates charts, and books appointments in real time.
HIPAA-Compliant by Design
Encrypted communications, full audit logging, and BAAs with every vendor in the stack.
Sentiment & Quality Analytics
Every call scored for satisfaction, urgency, and resolution. Live dashboards expose service bottlenecks.
Reduces Staff Burden
Free your team from repetitive admin calls so they focus on high-value patient care.
Real results. Real impact.
Pre-Authorizations
Calls insurance for pre-approvals, navigates IVR systems, documents responses, updates EHR. Escalates denials.
Work Status Requests
Verifies employer identity, retrieves work status from EHR, delivers via email or phone. Handles RTW, restrictions, disability forms.
Appointment Scheduling
Books, reschedules, and confirms 24/7. Verifies insurance, matches patients to providers, sends confirmations and reminders.
Workplace Injury Intake
Collects injury details, triages severity, dispatches to nearest clinic, alerts providers, initiates workers' comp claims.
Employer Services
Schedules drug & alcohol screening, employment physicals, DOT exams, and fitness-for-duty evaluations. Updates employer portals.
Outbound Recall & Recerts
Calls patients for annual physicals, chronic care follow-up, recertifications (DOT, drug screens, audiograms), and satisfaction surveys.
Enterprise-grade voice intelligence.
Bilingual NLP — English & Spanish
Understands medical terminology, regional accents, and conversational speech in both English and Spanish with 95%+ accuracy. Detects caller language automatically and switches mid-call if needed.
Multi-System Integration
Connects to EHR, billing, employer portals, insurance databases, and scheduling platforms via secure APIs.
Intelligent Call Routing
Identifies urgent or VIP callers and transfers seamlessly with full conversation context.
Real-Time Analytics
Live dashboards show call volume, resolution rates, satisfaction, common inquiries, and bottlenecks.
Compliance Ready
HIPAA-compliant architecture, encryption in transit and at rest, audit logging, and BAAs everywhere.
Continuous Learning
AI improves from successful interactions, staff corrections, and evolving clinic protocols.
Frequently asked.
What is Alana Voice and how does it help my clinic?+
Alana Voice is an intelligent AI phone interface that handles inbound and outbound calls — appointment scheduling, patient follow-up, work status requests, and more. Clinics see dramatically reduced front-desk workload, zero hold times, and 24/7 patient and employer experience.
Is Alana Voice HIPAA-compliant?+
Yes. Built on HIPAA-compliant architecture with encrypted communications, audit logging, and BAAs with every vendor. Compliance is built in from day one — not bolted on.
How long does deployment take?+
Typical deployment is 4–6 weeks with minimal IT lift. Alana Voice works with your existing phone infrastructure — no new hardware required.
Can it integrate with my EHR?+
Yes. Alana Voice integrates with major EHR/EMR systems, billing platforms, employer portals, insurance databases, and scheduling tools via secure APIs. We run a full integration assessment at project start.
Does Alana Voice support Spanish-speaking patients?+
Yes. Alana Voice is fully bilingual in English and Spanish. The agent automatically detects the caller's language and responds in kind — including medical terminology, scheduling, intake, and employer workflows. Callers can switch languages mid-conversation, and all transcripts and analytics are captured in both languages.
What happens when the AI can't handle a call?+
Intelligent routing identifies urgent cases, complex scenarios, or VIP callers and transfers them to the right staff member — with full conversation context so nothing is lost.
What ROI can we expect?+
Clinics typically see $85K–$125K in annual savings, a 40–60% reduction in administrative call time, and measurable lifts in patient and employer satisfaction.
Ready to automate your front desk?
See how Alana Voice can reduce administrative call time by 40–60% while improving patient and employer satisfaction. Free 2-week discovery workshop included.