Reduce patient no-showsby 40% with AI recall.
Automated reminders, 24/7 rescheduling, and AI-powered recall campaigns — bilingual, HIPAA-compliant, and wired into your existing EHR.
No-shows are a system problem, not a patient problem.
Most clinics treat no-shows as an inevitability. They are not. They are the predictable result of reminder systems that don't scale and rescheduling workflows that require a human available at the moment a patient decides to cancel.
The average medical practice loses nearly one in five scheduled appointments. At $150–$300 per slot, a 500-appointment-per-month clinic can lose $150K+ annually — before accounting for idle provider time.
Staff can realistically make 30–50 reminder calls per day. A 20-provider clinic with 400+ daily appointments simply cannot reach every patient before their appointment — so reminders are triaged and many never happen.
Annual physicals, chronic care follow-ups, and occ-med recertifications generate thousands of overdue patients. Manual recall campaigns reach a fraction of them — the rest churn silently.
When a patient wants to reschedule at 9 PM, your phones are closed. They miss the appointment rather than reschedule, and the slot is lost.
Four systems working together, automatically.
Alana Voice calls every scheduled patient — 48 hours before, then again the morning of their appointment. Patients confirm, reschedule, or cancel via voice or text. Every response is logged in the EHR automatically.
Patients can reschedule at any hour by calling back or replying to their SMS reminder. Alana handles the full rescheduling workflow — verifies the request, finds an open slot, books it, and confirms — without staff involvement.
Alana automatically identifies patients overdue for follow-up, recall, or recertification from your EHR. It calls every eligible patient, works through retry logic for non-answers, and achieves 3.2× the recall completion rate of manual workflows.
Live dashboards show no-show rates by provider, service line, day, and patient demographic. Anomaly detection alerts you when rates spike — before the week is over.
Set up once. Runs continuously.
Alana integrates with your existing systems via secure API — no hardware, no EHR replacement. Setup takes 1–2 weeks.
Upcoming appointments and overdue recall patients are pulled in real time from your EHR and added to automated communication queues.
Alana reaches patients across every channel — in English or Spanish — at the times most likely to get a response.
Confirmations, reschedules, and cancellations are written back to your scheduling system in real time. Freed slots are available for same-day booking.
Dashboards break down your no-show rate by root cause so you can address the highest-impact issues first.
What a 40% no-show reduction is worth.
Recovered revenue per recovered slot
Annual savings at 500 appts/month (5% improvement)
Annual savings at 500 appts/month (40% improvement)
These estimates use conservative per-visit revenue. Actual impact varies by practice size, specialty, and current no-show rate. We'll calculate your specific opportunity during the free Discovery Workshop.
Common questions.
Alana Voice automates appointment reminders via outbound phone calls, SMS, and email — reaching patients across every channel they respond to. It also handles rescheduling requests 24/7, so patients who can't make an appointment reschedule instead of simply not showing up. Clinics using Alana see 35–50% fewer missed appointments within the first 90 days.
Industry-wide no-show rates average 18–23% across primary care, urgent care, and specialty practices. Occupational medicine clinics with employer accounts can see rates as high as 30% for employee-referred appointments. Each missed appointment costs a clinic $150–$300 in direct revenue loss, plus provider and staff idle time.
Alana Voice runs automated outbound recall campaigns — calling patients due for annual physicals, chronic care follow-ups, recertifications, and preventive screenings. Unlike manual staff calls that reach a fraction of the recall list, Alana contacts every eligible patient, logs responses in the EHR, and re-attempts patients who don't answer. The result is 3.2× more completed recall appointments versus manual workflows.
No. Alana Voice integrates with your existing phone infrastructure and connects to your current EHR via secure APIs. There is no hardware to install and no EHR migration. Typical deployment is 1–2 weeks.
Yes. All outbound calls, SMS, and email communications are HIPAA-compliant by design — encrypted in transit and at rest, with full audit logging and BAAs with every vendor in the stack.
Yes. Alana Voice is fully bilingual in English and Spanish. The agent auto-detects the caller's language and handles the full rescheduling workflow in their preferred language, including medical terminology and confirmation details.
Find out what no-shows are costing your clinic.
We'll analyze your current no-show rate and recall backlog, and show you exactly what 35–50% fewer missed appointments would mean for your bottom line — at no cost.