AI medical receptionist —bilingual, HIPAA-compliant, 24/7.
Alana Voice handles patient and employer calls at $0.75 per call — in English and Spanish — with direct EHR integration and zero hold times. Deploys in 1–2 weeks on your existing phone infrastructure.
Not an IVR. Not a bot. A medical-grade AI.
Most "AI receptionists" are scripted phone trees with a new name. Alana Voice understands context, holds a real conversation, and integrates directly into your clinical workflow — in two languages.
Alana Voice speaks English and Spanish with the same fluency — including medical terminology, medication names, scheduling language, and employer workflows. The caller's language is detected in the first few words and the entire conversation continues in kind. Clinics serving Spanish-speaking patients see measurable drops in abandoned calls and rescheduling friction.
Every layer of the stack — voice processing, transcription, data storage, integrations — is HIPAA-compliant with encryption in transit and at rest, full audit logging, and BAAs in place. This isn't a compliance checkbox: it's the foundation the system is built on.
Alana Voice retrieves patient records, updates appointment status, books slots, and logs call outcomes directly in your EHR — no staff re-entry required. The AI works with your existing systems; you don't work around it.
100% of calls are transcribed and scored for resolution, satisfaction, and urgency. Live dashboards show where calls are going, what patients are asking, and where service bottlenecks exist — information manual call logs can't provide.
What Alana Voice handles every day.
Books, reschedules, and confirms 24/7. Verifies insurance, matches to providers, sends confirmations and reminders.
Calls insurance on behalf of staff, navigates IVR systems, documents responses, and escalates denials.
Handles DOT physicals, drug screens, fitness-for-duty, and work status requests from HR departments around the clock.
Calls patients due for annual physicals, follow-ups, and recertifications — working through retry logic until patients are reached.
AI vs. front-desk staff — by the numbers.
| Front-desk staff | Alana Voice | |
|---|---|---|
| Cost per call | $3.50 | $0.75 |
| Availability | Business hours only | 24/7/365 |
| Hold time | 2–8 minutes | Zero — instant pickup |
| Languages | Staff-dependent | English & Spanish, native quality |
| Consistency | Varies by person, by day | 100% consistent every call |
| EHR updates | Manual re-entry required | Automatic, real-time |
| Scalability | Hire + train (weeks) | Handles call spikes instantly |
| HIPAA compliance | Training-dependent | Architectural — built in |
The only AI medical receptionist that's truly bilingual.
Roughly 41 million people in the United States speak Spanish as their primary language. For clinics serving these communities, a phone system that puts callers through a Spanish menu option — or transfers to a staff member who may not be available — is not bilingual. Alana Voice auto-detects the caller's language in the first few words and holds the entire conversation in that language, including medical terminology, scheduling, prescription follow-ups, and insurance questions. Callers can switch languages mid-call — Alana switches with them.
$85K–$125K in annual savings per clinic.
Based on 200+ daily calls, a 75% lower cost per call versus front-desk staff, and 40–60% fewer admin call minutes — accounting for calls that are appropriately escalated to staff. Results vary by call volume, service mix, and current staffing levels.
Common questions.
An AI medical receptionist is a software system that handles inbound and outbound phone calls for a clinic or healthcare organization — answering patient questions, scheduling appointments, processing pre-authorizations, handling work status requests, and routing urgent calls to staff. Unlike a traditional phone system or IVR, a modern AI medical receptionist uses large language models to hold natural, contextual conversations rather than reading scripted menus.
Yes. Alana Voice is built on HIPAA-compliant infrastructure with encryption in transit and at rest, full audit logging, and Business Associate Agreements (BAAs) with every vendor in the stack. Compliance is architectural — not bolted on. The system never solicits protected health information it doesn't need for the specific workflow being handled.
Alana Voice is natively bilingual in English and Spanish — not translated. The agent auto-detects the caller's language from the first sentence and responds in kind, including medical terminology, scheduling details, prescription follow-ups, and employer workflows. Callers can switch languages mid-conversation. For clinics serving Spanish-speaking patient populations, this is the difference between patients getting help and patients hanging up.
Yes. Alana Voice integrates with major EHR and EMR systems via secure APIs — retrieving patient records, updating appointment status, logging call outcomes, and booking appointments in real time without manual staff entry. We assess your specific EHR during the free Discovery Workshop before any commitment.
Typical deployment is 1–2 weeks. Alana Voice works with your existing phone infrastructure — no hardware to purchase, no number to change, no EHR replacement. Configuration, integration testing, and staff orientation are all included.
Alana Voice identifies calls that require a human — urgent clinical situations, complex insurance disputes, VIP patients, or anything outside its configured scope — and transfers them to the right staff member with full conversation context already loaded. Staff never start from scratch.
Alana Voice costs approximately $0.75 per call versus $3.50 for front-desk staff handling the same call. For a clinic fielding 200 calls per day, that's roughly $255K in annual savings at the staff cost level — or $85K–$125K accounting for the realistic mix of calls that need human escalation.
Ready to see Alana Voice in action?
Start with a free 2-week Discovery Workshop — we'll assess your call volume, EHR, and workflow before recommending anything. No commitment required.