What if employer clients could track their workers' comp claims without ever calling your office?

Tuesday afternoon. The HR director at one of your biggest employer accounts calls — again — for status on three open claims. Your staff pulls each file, cross-references treatment notes, checks authorisation status, and calls back 45 minutes later with answers that were sitting in your system the whole time.

Multiply that by 15 employer clients across all your locations, every week. There's a better way.

The AI-enabled employer portal

A secure, self-service portal where each employer client sees real-time claim status, treatment milestones, estimated return-to-work timelines, and OSHA recordability — without anyone on your team picking up the phone.

This isn't hypothetical. The WCRI's 2025 study on AI in workers' compensation documents organisations using AI to summarise medical records, triage claims, and generate real-time status dashboards. Extending that to the employer is the logical next step.

What it covers

• Claim status at a glance. Aggregated from your EHR, billing, and carrier comms. The HR director can check at 6 AM without picking up a phone.
• Return-to-work forecasting. Based on injury type, treatment trajectory, and historical patterns — updated as treatment progresses.
• OSHA reporting assistance. Auto-flag recordable injuries, populate 300-log entries, and generate the reports employers need for annual filings. Most occ med providers don't offer this; it's sticky.
• Injury trend reporting. Patterns by department, injury type, location — turning your clinic from a treatment provider into a strategic safety partner.

Why it matters competitively

The Rising Medical Solutions 2025 Benchmarking Study found organisations fully embracing AI see roughly twice the measurable productivity and profitability gains of those that don't. In occ med, where employer retention is everything, the clinic that gives HR directors self-service tools wins the contract renewal over the one that makes them call in.

The question worth asking

Your employer clients already get self-service dashboards from their bank, their insurer, and their payroll provider. How much longer before they expect it from their occ med clinic? Talk to Alana Health.